Refund Policy

Policy Overview & Acceptance

By engaging Byte Edge LLC ("the Company") for any services, you ("the Client") acknowledge that you have read, understood, and agreed to be bound by the terms of this Refund Policy. Processing any payment to the Company constitutes full acceptance of these terms.

Payment Terms & Conditions

Standard Advance Payment: It is the Company's standard policy to charge 100% of the project fee in advance before the commencement of any work.

Installment Plans: At the Company's sole discretion, an installment plan may be offered. However, any such plan strictly requires a substantial advance deposit. Failure to pay subsequent installments on time will result in an immediate suspension of work and potential cancellation of the project under the liability terms below.

Non-Refundable Nature of Services

Due to the nature of digital services and the immediate allocation of technical resources, manpower, and intellectual property upon project initiation, all payments made to Byte Edge LLC are generally non-refundable. Once the Company has allocated resources or commenced work on a project, the eligibility for a refund is immediately voided.

Liability for Work Done & Cancellation

If the Client chooses to cancel the project, refuses to proceed, or becomes unresponsive after the Company has initiated work (regardless of whether the work was funded by a partial deposit or full payment), the following strict terms apply:

  • Forfeiture of Payments: Any and all funds previously paid to the Company are forfeited and non-refundable.
  • Liability for Balance: If the value of the work already completed by the Company exceeds the amount paid by the Client (e.g., in cases of installment plans or preliminary advance work), the Client is legally liable to pay the full outstanding balance for all billable hours and resources utilized.
  • Legal Recourse: Failure to settle these outstanding dues will result in strict action against the Client, including but not limited to legal proceedings, lawsuits, and debt collection enforcement to recover costs, legal fees, and damages.

Strict Eligibility for Refunds

A refund request will only be considered under one specific condition:

  • The Company has failed to initiate any work on the project within 3 working days (72 hours, excluding weekends and public holidays) of receiving the initial payment.

If the Company has initiated work—which includes, but is not limited to, project planning, design research, server setup, code initialization, or team assignment—within this 3-day window, no refund will be granted at any stage.

Refund Request Procedure

If you believe you meet the strict eligibility criteria mentioned above, you must follow this mandatory procedure:

  1. You must submit a written refund request via email to sales@byteedge.us.
  2. This request must be received by the Company within 5 working days of the original payment date.

Requests made after 5 working days, or sent to any other channel (such as social media or personal staff emails), will be automatically declined.

Intellectual Property & Ownership

Until full payment is received for the project, all code, designs, and intellectual property remain the sole property of Byte Edge LLC. In the event of a refund or cancellation without full payment, the Client holds no rights to use, modify, or distribute any work produced by the Company.

Final Authority & Dispute Resolution

Company's Sole Discretion: The determination of whether "work has commenced" or if a refund is warranted rests solely with Byte Edge LLC. The Company’s decision regarding any refund request is final, binding, and cannot be challenged.

Disputes & Chargebacks: By agreeing to these terms, you waive the right to initiate a chargeback or dispute with your bank or credit card provider. In the event of a dispute, this policy will be submitted as evidence that the Client explicitly agreed to these non-refundable terms and liability clauses prior to engagement.

Contact for Billing Inquiries

If you have questions regarding an invoice or a payment, please contact us immediately to resolve the issue amicably before any dispute arises.

Email: sales@byteedge.us

Last Updated: December 22, 2025